Terms of Service

novaa is an online retailer of premium human hair wigs, bundles, closures, and frontals, based in Johannesburg, South Africa. These terms govern all transactions and interactions on our website.

To place an order, you may need to create an account. You agree to:

• —Provide accurate, complete, and current information
• —Maintain the security of your password
• —Notify us immediately of any unauthorised use of your account
• —Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these terms.

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

• —Product descriptions and images are as accurate as possible, but minor variations may occur
• —Prices are subject to change without notice
• —We reserve the right to refuse or cancel orders in cases of pricing errors
• —Stock availability is not guaranteed until your order is confirmed

By placing an order, you confirm that:

• —You are at least 18 years old or have parental consent
• —You are authorised to use the payment method provided
• —All information provided is accurate and complete

Payments are processed securely through Paystack. novaa does not store your card details. An order confirmation email will be sent once payment is received.

Shipping terms are governed by our Shipping Policy.

novaa is not liable for delays caused by courier services, incorrect addresses, or circumstances beyond our control.

Returns and refunds are governed by our Refund & Returns Policy. Due to the hygienic nature of hair products, all sales are final on worn or custom items.

All content on the novaa website including images, logos, text, and design is the property of novaa and protected by applicable intellectual property laws.

You may not reproduce, distribute, or use our content without prior written permission.

You agree not to:

• —Use the website for any unlawful purpose
• —Attempt to gain unauthorised access to any part of the website or its systems
• —Submit false or misleading information
• —Engage in fraudulent transactions
• —Interfere with the security or operation of the website
• —Scrape, crawl, or copy website content without permission

To the fullest extent permitted by law, novaa shall not be liable for:

• —Indirect, incidental, or consequential damages
• —Loss of profits or revenue
• —Damages resulting from courier delays or lost parcels
• —Damage caused by improper use of products

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised terms.